InterContinental Hotel Group will improve Wi-Fi connection in 1,500 hotels by the end of 2016. The selected hotels will get the new IHG Connect system. The remaining 5,000 hotels around the world will get upgraded Wi-Fi within next two years.
IHG Connect was first launched in 2015. The hotelier calls new Wi-Fi more reliable because it has increased bandwidth and supports cloud-based technologies. The new system has a built-in recognition system. Members of the loyalty program need to sign into the system only once, after that they will be automatically connected to Wi-Fi at every IHG operated hotel with enabled IHG Connect. The majority of IHG operated properties in the US will have their Wi-Fi access points upgraded by the end of 2018.
According to IHG, hotel owners will also benefit from choosing the new system as the cost of IHG Connect is 10-20% less compared to installation costs of most wireless access points. Moreover, test hotels that piloted the upgrade saw guest satisfaction levels grow significantly. At some hotels, the level of guest satisfaction reached a double-digit increase. Currently, all IHG branded hotel chains except InterContinental Hotels and Resorts offer free Wi-Fi, but guests who need high speed internet for particular needs like streaming HD content are required to pay a fee.