As countries and people slowly return to their normal life, businesses reopen across Europe. Hotels resume their work and are waiting for new guests as travel restrictions are being steadily lifted. Pestana Hotel Group, a Portuguese hotelier with multiple properties across the country, reopens its selected properties on June 5th. To operate safely in the post-coronavirus environment, the hotel group has adopted new procedures and disinfection protocols that ensure a safe environment for hotel customers and employees.
During the first phase of the reopening process, which starts on June 5th, only certain hotels resume their work. These are the Pestana Cascais hotel in Lisbon, Pestana D. João hotel in Algarve, Pestana Alvor South Beach hotel in Alvor, and Pestana Viking. Moreover, the hotelier reopens its Pousadas de Portugal hotels in the following locations: Ria do Aveiro, Viana do Castelo, Valença, Bragança, Alcácer do Sal, and Sagres. It is also important to mention that the Pousadas de Portugal hotels will be available for booking only for large families, groups of travelers, as a venue to host events, etc.
The Pousadas de Portugal hotels are famous for their unusual setting. They are open in former monasteries, castles, convents, and other historic buildings. Restaurants, which are located at the hotels, will open as well but they will be available only through a reservation beforehand. Everyone without a reservation will be able to order takeout food or room service. If a hotel has an adjacent golf course like the already operating Pestana Troia Eco Resort, the golf location will open too.
Just like the vast majority of reopening hotels, Pestana Group had to upgrade its disinfection and safety standards. The company has introduced its new protocols that are in line with the procedures recommended by Portugal’s national health authorities. These rules concern not only more frequent disinfection but also include a strategy for moving around the hotels in the most risk-free way possible.
The hotelier also tried to make as many operations contactless as possible. To protect team members, it was decided to install special protective barriers in check-in areas. Hotel employees are also obliged to wear masks, gloves, and shoe protection all the time. Guests will constantly receive reminders about social distancing.