What should I do if I forgot to enter my frequent flyer number when I made my booking?
If you did not include your number at the time of purchase you have several options to have the number entered into your record.
- Prior to flying: Call the airline directly.
- After completing your journey: Procedures vary by airlines. Most will require that you submit your original boarding pass by mail directly to them. Nearly all airlines do have a procedure that permits you to claim past date miles. Please call your airline directly to verify their procedure.
Can I use more than one credit card to purchase my booking?
Only one credit card can be used to purchase a booking.
If multiple travelers wish to book the exact same itinerary and pay with differing cards, individual bookings will have to be made.
How do I book a one-way or multiple-leg itinerary?
You can book one-way or multiple destinations (an itinerary that involves flying into one city and out of another or flying to multiple cities) on our site.
How do I make an airline booking for someone else?
You can make a booking and purchase for others (using your credit card or theirs) even if you are not including yourself on the booking.
If the tickets are to be delivered to an address that is NOT the billing address, enter the information in section 2 (delivery information). **Again, changing the recipient's name in the "delivery information" section will not change the name of the passenger you have already confirmed.
Can I make airline bookings by phone?
At this time we do not offer airline bookings by phone. However, our agents are available to assist you with any questions you may have regarding your online booking. Contact us at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries). Should you experience technical difficulty that prevents a booking from being made online, please call us for assistance.
Can I make seat assignments for my airline flights?
If your booking is with an airline that provides pre-reserved seating, you can reserve your seat online at the time you are making your booking.
How do I know my booking is confirmed?
A confirmation e-mail will be sent to the address listed in your booking immediately after you complete your booking. This e-mail will include your itinerary details. If you do not receive your confirmation e-mail, please contact our customer care department by phone at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries).
Can I make airline bookings for my pet?
Unfortunately, we cannot process air booking requests for pets. Rules, fares, and procedures regarding the transportation of animals in the passenger and cargo section of the aircraft vary from airline to airline. We suggest that you contact the airline directly for assistance. In most cases there will be a charge for the animal.
We suggest reviewing the following guidelines:
Contact Us | Return to top of page |
Once I accept a schedule change from the airline on an itinerary can I change my mind?
Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.
Can I cancel my airline booking?
PLEASE NOTE: We have a new feature to help you determine the cost to cancel your airline ticket. For most flight-only bookings, you can use the cancellation calculator and see the refund or approximate credit you will receive if you decide to change or cancel your booking.
Cancel your ticket:
If you purchased airline tickets online and cancel within 24 hours of your purchase you can cancel your booking without penalty. Please note that booking fees are not refundable.
If you wish to cancel your trip, you can use the calculator tool to cancel online and you will receive a confirmation email with the details of your refund or the rules to use your ticket towards future travel. To cancel your booking, access your trip and view the cancellation calculator, then select the "Cancel Reservation" button.
You can cancel your airline booking after 24 hours; however, your ticket may have no value or be subject to penalties for any changes to your itinerary. All airline tickets are subject to the rules and restrictions you agreed to at the time of purchase. Many tickets are non-refundable and some have no value for future purchase.
Change your ticket: Most tickets carry penalties for changes. If you change your itinerary, a new ticket must be issued. Airlines charge a fee to exchange your original ticket for credit. The average reissue fee for a non-refundable or restricted domestic ticket is $100 and $200 for international tickets. If the new airfare is greater than the original airfare, you must pay the fare difference in addition to the reissue fee. We do not control the fees set by the airline and have no authority to waive them.
Some tickets do not allow any changes, even with a fee. Some types of changes are not allowed, even if the ticket allows changes. Here are some general restrictions:
To change your ticket, please choose from the following options:
Do I need to reconfirm my flight before departure?
It is not necessary to reconfirm your flight for domestic travel. Some international airlines do require passengers to call and reconfirm their flights with the airline 24 - 72 hours prior to departure.
What are my options if I don't like the changes the airline made to my bookings?
If you have questions about the changes made to your itinerary, please contact our customer care department at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries) and we will be happy to assist you and discuss your travel options.
Can I add additional passengers to an existing air booking?
It is not possible to add additional passengers to an existing air booking either on-line or by phone. For additions to your air booking please go on-line and create a new booking for your additional passenger (do not cancel your existing booking). Once completed you will be able to adjust seat assignments directly with the airline or with our customer care department.
How do I know my booking is confirmed?
A confirmation e-mail will be sent to the address listed in your booking immediately after you complete your booking. This e-mail will include your itinerary details.
If you do not receive your confirmation e-mail, please contact our customer care department by phone at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries).
Contact Us | Return to top of page |
When I select electronic ticketing, when is my credit card billed?
Your credit card is billed at the time we ticket your booking just as when you purchase a paper ticket. In nearly all cases this charge will be immediate.
What credit cards do you accept?
We accept Visa, Mastercard, Discover, Diner's Club, and American Express.
Can I use more than one credit card to purchase my booking?
Only one credit card can be used to purchase a booking. If multiple travelers wish to book the exact same itinerary and pay with differing cards, individual bookings will have to be made.
Can I pay for a booking by cash or check?
All bookings booked on our site must be purchased with a credit card.
We accept most major credit cards for travel bookings.
Can I use a debit card to purchase bookings?
Yes, we do accept debit cards. Please be advised that funds are immediately withdrawn from your account at the time of purchase.
What fee is charged for changing my airline ticket?
Typically, the total fee to change a booking for a restricted ticket is $130 for domestic and $230 for international itineraries per ticket. Non-restricted coach, business, and 1st class fares normally carry a nominal reissue fee of $30. However, some of these fares now also carry change fees.
These fees are in addition to any fare increases that may also be charged by the airline. Please note that travel agencies do not control the fees set by the airline and do not have the authority to waive these fees.
If you have purchased a Flex or Exclusive Fare your ticket cannot be changed or cancelled.
Other items to note regarding booking changes and change fees:
How to Request A Change To Your Booking?
All changes must be made with an agent by phone. Please call our customer care department at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries).
Do you charge service fees?
A non-refundable fee is charged for each air transaction. To the extent any air transaction service fee applies, it will be included in the airfare and itemized prior to purchase. The current maximum number of tickets per transaction is six. Purchasing more than six tickets begins a new transaction with its own air transaction service fees. This air transaction service fee applies to both e-tickets and paper tickets.
Contact Us | Return to top of page |
Do you offer Infant, Child, Unaccompanied Minor, Companion and Senior air fares?
Both Child and Senior fares are offered automatically on our site. Please review the information below. At this time we do not offer infant, unaccompanied minor, or companion discount bookings on-line. Adding these options as a product enhancement is in our future plans.
Be sure to input the number of children and/or senior travelers on the search form.
Unacommpanied Minors - Each airline carries its own restrictions for unaccompanied minor travel. You should always check directly with the carrier to learn its specific rules and regulations. In general, airlines have age restrictions (children under 5yrs cannot fly alone, children up to 18 can be considered unaccompanied minors), charge a fee of $25-$75 per flight (paid at the time of check-in), and only permit the use of nonstop or direct flights (those which stop but do not require a change of planes).
Can my child fly alone?
A child who is traveling without the accompaniment of an adult over the age of 18 years is considered by the airlines as an unaccompanied minor.
Unaccompanied minor bookings must be made directly with the airline on which the child will fly.
Do you offer bereavement fares?
No, bereavement fares are special rates offered for sale directly by the airlines due to the death of an immediate family member.
We suggest that you contact the specific airline you wish to fly directly for assistance with a bereavement fare booking.
Contact Us | Return to top of page |
What ticket delivery options are offered?
We offer three convenient ticketing options: Electronic Ticketing, Delivery by FedEx or Priority Mail, and Purchase from Travel Agency. Delivery by standard U.S. Mail is not offered.
Note: Ordering paper tickets may add an airline-imposed fee of up to $25 per ticket (dependent on the airline).
How can I check the status of my tickets?
What is electronic ticketing?
Rather than printing a paper ticket, a computer record advising the airline your ticket has been purchased is created and instantly delivered to the airline(s) with all payment information included.
Electronic ticketing makes the overall travel experience less stressful for you. There is no need to worry about forgetting, losing or not receiving your paper ticket. Most airlines charge a $100 lost ticket fee. All itinerary changes can be made over the phone without the need of returning your original ticket for reissue. In addition, major U.S. carriers are now charging a paper ticket fee of up to $25 per ticket.
Will I receive travel documents when I select electronic ticketing?
No documents will be sent to you. Once your electronic ticket has been processed, you can verify it by accessing your itinerary online.
How do I travel with an electronic ticket?
Electronic tickets allow the airline you are flying to store your ticket on their computer systems. The customer has no need to worry about carrying or possibly losing their tickets. No paper document is issued until you check-in with the airline.
The Transportation Security Administration has enacted a policy at most airports that requires all passengers, including e-ticket holders, to obtain a boarding pass (obtained at the airline check-in counter or airline kiosk if available) before entering any security checkpoint that leads to a flight gate.
Do my unused or partially used non-refundable airline tickets have any value?
Beginning the week of Aug 26th, 2002, most airlines have applied new rules for determining the value of unused non-refundable tickets.
How do I print a copy of my e-ticket receipt?
Once your electronic ticket (or "e-ticket") has been processed, your online itinerary becomes your passenger receipt.
*Note: While it is a good idea to bring a copy of your e-ticket receipt with you on your day of travel the airline has your record on their computer. It is not required to have a receipt to check-in. You will need your proper identification (government issued photo ID - driver's license, state identification card, or passport) for all travelers.
Printing Your Itinerary/Receipt
Your itinerary/passenger receipt is available on-line until you have completed your air travel.
Contact Us | Return to top of page |
How do I contact customer care?
You may contact our Support Team department by phone at 1-877-657-4874 (when calling from US and Canada), or 800-79645630 or 210-507-6512 (when calling from other countries).
Contact Us | Return to top of page |