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Deutsche Hospitality Reopens Its Hotels and Announces New Rules

News As Europe is steadily returning to normal life, many hotel companies resume their activity. Hotels in Berlin and Munich hotels are waiting for new customers as Germany is opening its borders with the neighboring countries. Deutsche Hospitality, which has more than 150 hotels in 30 countries, is reopening its hotels and is imposing new rules to meet the new requirements caused by the coronavirus.

To develop the new guidelines, the company’s management team was working together for several weeks. The corona crisis requires rapid actions and fast preparations for hotels because they need to revise many of their services and add new ones to protect both guests and hotel staff. Deutsche Hospitality organized internal working groups that worked together with governments, other companies, and hospitality associations using video conferences.

The guidelines mostly concern hygiene and disinfection measures. They include such key measures as social distancing and more frequent cleaning. The hospitality group also included the disinfection of room keys and cards and added transparent screens at receptions. All reopen hotels are obliged to comply with the new standards of the group. Protective mouth and nose coverings are now mandatory for both guests and staff in all public areas. Guests are provided with free masks upon request.

There will be no buffet breakfasts, and all food will be served as a takeaway or a la carte. All restaurants will have to reduce the number of tables so that the distance between the tables is at least 1.5 meters. Only guests staying in the same room will be able to share the tables. As it is not hard to guess, restaurants will serve fewer customers with these limitations, and so their work hours will be expanded. Room service will be preferable in the current situation.

There will be hourly disinfections of all public areas. Only two people will be permitted to enter elevators at the same time unless they are family members. All touch points will have sanitizers installed nearby. Cashless payments will be preferable. The company also decided to temporarily remove writing utensils, decorative blankets and cushions, and magazines from guest rooms. All main touch surfaces in guest rooms will be disinfected daily. This week, Deutsch Hospitality reopened its hotels in Nuremberg, Kiel, Darmstadt, Mainz, Erfurt, and Duisburg. More IntercityHotels and Steigenberger hotels are to open until the end of May.


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