Custom Trip Packages Reservation Online - OrangeSmile Tours





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Most common customer service questions:



Change a booking

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package booking must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

Can changes be made to a vacation package booking once ticketed?
Changes can be made to a vacation package booking once ticketed provided that the airfare rules allow changes and/or the change is made prior to 12:01AM Central Time of the date of departure.

No changes can be made on or after the departure date.

Can I change ONLY the air portion of my vacation package, either the outbound or return flights?
Because a vacation package is a booking that includes both air + hotel, flight dates cannot be changed without also changing the hotel portion of the trip.

You are welcome to modify the entire trip, cancel the entire package and book a new package with new dates, or cancel the package and book either an air or hotel booking separately.

Please be advised, however, that there will be fees and penalties for the package cancellation.

If you would like to make a change to your Vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you at 1-888-291-1613 (when calling from US and Canada), or 210-582-2718 (when calling from other countries).

Can I change or cancel one portion (air or hotel booking) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel booking. Please be advised, however, that there will be fees and penalties for the package cancellation.

I have a vacation package booking. Can I fly standby on a different flight than originally booked?
Unfortunately, you may NOT fly standby for an earlier or later flight even if the travel date is the same.

If you would like to make a change to your vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you.

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Cancel a booking

Can I cancel a vacation package booking?
You may contact our Customer Care Department by email or by phone at 1-888-291-1613 (when calling from US and Canada), or 210-582-2718 (when calling from other countries)

We will make every attempt to reply to you within 3 hours.

Can I change or cancel one portion (air or hotel booking) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel booking. Please be advised, however, that there will be fees and penalties for the package cancellation.

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package booking must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

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Refunds

Can I get a refund on my vacation package if I cannot go on my vacation?
All cancellations are subject to a penalty imposed by the vendor.

Cancellation charges will also be imposed for any air / hotel / car or other ground transportation supplier chosen in your itinerary.

Please contact our Customer care center to verify if there are penalties on your booking - 1-888-291-1613 (when calling from US and Canada), or 210-582-2718 (when calling from other countries).

Agents are available 24 hours a day, 7 days a week.

How long does it take for a refund credit to show up on my credit card account?
We make every attempt to process your refund as quickly as possible. The maximum timeframes is 30 business days from processing for the refund to appear in your account.

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Credit Cards

What credit cards do you accept?
Our preferred credit card is MasterCard.

We also accept Visa, American Express, Discover, and Diner's Club.

Can I pay for a booking by cash or check?
All bookings booked on our site must be purchased with a credit card.

You will need to contact the airline, hotel or car company directly to book a booking using a form of payment other than a credit card.

We currently accept the following major credit cards for most travel bookings:

  • Master Card
  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Universal Air Travel Plan Card
  • Visa
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Children and Infants

Are the vacation package Additional Services pricing different for adults and children?
All passengers requiring Travel Extras will be priced as adults at this time.

How do I add my infant (lap child) to a vacation package booking?
If you're traveling with an infant/lap child (no seat required), make the vacation package booking for all passengers excluding the infant.

Once completed, you will need to contact one of our customer care agents so that we can make a notation in your travel record that you are traveling with a lap child.

Are infants charged for ground transfers in vacation package bookings?
If infants are charged, it will be clearly identified within the vacation package Additional Services option by identifying an age range.

Generally, children under the age of 3 are not charged for ground transportation services.

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Vacation Package Details

What is a vacation package?
Vacation packages gives you access to special rates only available when you book your flight and hotel at the same time--and that's just the beginning. You've still got the same flights to choose from, along with thousands of top hotels at discounted rates.

Using a vacation package is easy. Just select the Flight + Hotel option when conducting your search, and we'll show you the best trips available.

Try a vacation package today. It's quick, it's convenient and best of all, it will save you money.

Can I reserve a car with my vacation package?
Yes, you may now book a car with your vacation package.

Once you have chosen your hotel from the 'Select Hotel' page, if a rental car is available at a particular airport destination, it will appear first in the list of add-ons, followed by other available Travel Extra options.

  • Charges for your car rental will be included in your on-line payment.

Car charges do not include optional services such as insurance waivers, mileage charges, or fuel.

How do I search for and book Travel Extras for my trip?
To search for and book Travel Extras, simply follow these steps.

  • Search for your Flight and Hotel
  • Check out the Travel Extras under the "Plan Now, Play Later" section (for select destinations) in the booking process
  • Select as many Travel Extras as you'd like!
  • Complete your purchase and get your flight, hotel, and Travel Extras together in one convenient purchase.

If a Vacation package transfer is shown as 'round trip,' can it be divided in half to get the price for a one-way transfer?
No. If a rate is published as "round trip," it must be purchased as "round trip".

Do I need to reconfirm my flight before departure?
For domestic travel it is not required the airline to reconfirm your flight. Some international (non-U.S.) airlines do require passengers to call and reconfirm flights. This must be done directly with the airline 24 - 72 hours prior to departure.

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Customer Care Center

New bookings:
From within the United States:
1-888-254-0637 24 hours/7 days a week
From outside the United States:
210 507 5997
Give promo code 19806

Existing bookings:
From within the United States:
888-291-1613 (24Hrs/7days a week) or Fax 800-944-0005.

From outside the United States:
210-582-2718 (24Hrs/7days a week)

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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