Frequently Asked Questions - Car Rental Reservation System

Car Rental Booking Online - OrangeSmile Tours

FREQUENTLY ASKED QUESTIONS: CAR RENTAL BOOKING

Most car bookings can be changed or cancelled online. Cancellation fees for car bookings do not apply, unless a NonRefundable Service Fee was stated at the time of booking. To change or cancel your booking click here to retrieve your booking. Once you have located your booking, click on Modify or Cancel to change or cancel your booking

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No Confirmation email for my booking

After completing your booking you should receive a confirmation page with your Trip ID # followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. Additionally, you may want to add us to your "allowed" senders list so that we can send you confirmation emails and information regarding your future departures. If you don't receive your confirmation email, you can always verify your bookings online.

To view your bookings, CLICK HERE.

Please be aware that car rental companies may take up to 24 hours to confirm a car booking.

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Multiple Car bookings

At this time, you can only book one car under each booking.

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Will I get charged a drop off fee for a one-way rental?

Be sure to check the policies indicated by your rental. Most companies provide a description of any geographical restrictions and drop-off information. If there is such a charge, it will be included in the total estimate at the time of booking.

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How old do I have to be in order to rent a car?

Check the policies for the location of your desired rental. The age restriction changes from location to location and from country to country. In the United States, the standard minimum rental age is 25. Some locations have exceptions for corporate accounts and may allow persons as young as 21 years of age to rent a car. In some countries, this restriction can be higher or lower. Please check the policies section on age restriction for more detailed information. Please be aware that additional charges may apply for renters under the standard age.

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What do I need to know in regards to insurance waivers?

Check the policies for the location of your desired rental. Most rentals do not automatically include insurance coverage. However, several types of coverage can be purchased at most locations, such as loss/damage waivers, personal accident insurance, and supplemental liability insurance.

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Can I only pick up a car at an airport?

No, with our car booking system, you can pick up your car at an airport or locations outside the airport, depending upon what is available. Rental car companies have offices in cities, at resorts, at ports and other frequently visited locations.

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Where and how do I pick up my car?

If you are picking up your car at an airport location, the desk location of the rental company will be listed in the booking. You can also obtain any transportation details (such as shuttle information) and the telephone number of the company and other information from the policies section of your booking.

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What documents do I need to present at the time of pick up, what about driving records?

The requirements differ from company to company, but in almost all cases you must present a valid driver's license and a valid credit card (not an ATM or Debit Card) under the name of the renter. Also, you should have a good driving record - some companies check your driving record at the counter and your rental may be denied due to a suspended license, excessive points, drunk driving convictions, et cetera. It is a good idea to contact the company in advance if you feel there may be a problem.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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Contact Sales and Customer Care

You may contact sales and customer care directly at 1-877-657-4874.

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