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Business Travellers Seek Personalization and Efficiency

The latest report published by Amadeus UK throws light upon business travellers and their needs and wants. During the survey, over 400 business travellers from the UK were asked to name the most important factors for them while they are on a business trip.

In 2013, there were made a bit more business trips than in 2012. An average number of trips per person last year estimated 13.1 (compare to 12.7 in 2012). If comparing 2013 and 2011, the number of people taking one and more business trips doubled (4% in 2011 and 8% in 2013). When selecting the most important factors, business travellers placed personalization and efficiency first. Personalization means extra services like dietary requests or extra luggage allowed (10% of female travellers say they cannot leave without extra luggage). Business travellers try to stay as efficient as they can, so they often select the closest hotel to the event or meeting. Connectivity has also been called very important – 18% of travellers say Wi-Fi connection is their top need.

Money issue is also among top priorities. Here business travellers believe that reduced budget affects business. One in ten travellers thinks that modest budget has negative effect on customer satisfaction. When talking about pocket expenses, 18% of male travellers say they are regularly out of them by more than £100. That is two times more compared to women.

Business travellers agree they are not very aware of roaming charge. As many as 19% say they need to be informed in advance about charges and pricing policy of mobile connection companies. Finally, it has been revealed that business travelling affects employee satisfaction. 96% of respondents say they don’t mind making business trips, while 55% state business trips are interesting. An unusual fact – female respondents enjoy business trips more than their male colleagues (21% and 15%). At the same time, 21% of respondents say tight travel budget makes them less willing to travel.

14.02.2014

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