London-headquartered Hogg Robinson Group has revealed its trends in the area of corporate travel for 2012. According to the company, the global economic uncertainty will have its impact on this segment. Even though the demand may stay healthy and is not expected to decrease, travellers will be more cost conscious and will pay more attention to mobile options of hotels.
This doesn’t mean that companies will spend less on corporate travel. Most probably, their costs will be spent differently. Today customers become more attentive to services and travel options. In some cases travelling can be replaced with video conferences. In today’s uncertain situation companies try to diversify their business and are interested in such growing economies as China, Brazil and India.
There’s no doubt companies will control their costs more attentively in 2012. This means managers will be under more pressure and will need to track their expenses precisely. That’s why special authorization and reporting tools will be very popular. However, experts foresee the boom of such tools for mobile devices as desktop solutions are not very portable.
Standardization of fees, transparent pricing without hidden payments and accuracy of information will be very crucial for corporations in 2012 and these are the factors they want to see in hotels of their choice.