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Meliá Hotels Ask Guests’ Feedback

Meliá Hotels International, Palma de Mallorca based hotel company with 370 hotels operating in 40 countries around the world, asks guests to provide them with their opinion. The famous company manages hotels in midscale to luxury segments that work under seven main brands – Meliá Hotels and Resorts, Gran Meliá Hotels & Resorts, ME by Meliá, Innside by Meliá, Paradisus Resorts, TRYP by Wyndham and Sol Hotels.

Currently, the hotelier is in process of developing its new Service Culture. The traditional approach of writing the policy by management team was not approved as hotel guests know better what they want and need. Therefore, it was decided to invite guests to shape Service Culture. Special sessions dedicated to that have started last month and take place in London and Miami. All guests of the above-mentioned brands are welcome to participate. At the same time, Meliá will not change the basics of its brand policy – the Spanish culture and hospitality. Rich in heritage, the country is famous for its warmth and openness, and these are the qualities that Meliá wants to unleash in all hotels by its brands.

In order to make this important work done best way, Meliá has partnered with American Bond Brand Loyalty, which is known as a leading company in the area of brand loyalty and customer engagement. After a challenging period, Meliá Hotels International experiences substantial growth and tries to perform a series of strategic efforts to maintain good results.

01.10.2016

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